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Customer Marketing Manager

Broomfield, Colorado
2 Sep 2022

Job Title: Customer Lifecycle Marketing Manager

Locations: US: Broomfield or Remote

Reports to: Becky de Tenley

A career that's the whole package!

At Conga, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization - from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.

A quick snapshot

This Customer Lifecycle Marketing Manager will lead all customer communications, including the strategy, development, execution, and measurement of customer-focused campaigns. This role is tightly aligned with our Customer Success, Product Training and Community groups to ensure customer messages are on target, resonating, and support broader programs.

Why it's a big deal

Customer lifecycle campaigns are critical to Conga's customers' satisfaction, success (ROI) and affinity, from ensuring they receive the right resources to start their Conga journey, are aware of the benefits from migrating to current product releases and drive engagement in Conga Community - our hub for customer resources. This program plays a significant role in creating Conga's overall voice to our customers.

Are you the person we're looking for?

Self-starter with experience leading customer communications and marketing programs in a high-tech B2B, Saas environment. Includes developing positioning, messaging, and channel strategy. Expertise in developing campaign briefs and managing campaign execution.

Champion of the Customer.

You understand and are passionate about customers being THE most important company asset. With more than 11,000 customers around the globe entrusting Conga with their business, we make a commitment to their success and would love to hear how you will too!

Natural relationship cultivator and collaborator.

It's important that you genuinely enjoy building relationships, are comfortable working with teams in a cross-functional environment and constantly seek opinions and solicit feedback to create the best work possible. This role will be tightly connected with internal stakeholders across Marketing, Customer Success, Product Management, etc.

Confident and deliberate communicator.

You're not just comfortable engaging in collaborative discussions, but initiating them, too. Your strong listening skills foster connection and allows you to accurately collect the right information. You are clear and concise when you speak, write and present -- ensuring your messages are received and understood. You're at ease not only delivering customer messages, but also presenting overviews and outcomes to internal execs.

Analytical thinker and creative problem solver.

You have an investigative mindset and turn to a variety of resources, to find the right data points, insight, and answers. You can see issues holistically and follow the flow to get to the root of the matter. But where you really shine is with your attention to detail and ability to find creative solutions to meet our customer needs. You are comfortable with analyzing data to identify trends and to make data-driven decisions to improve campaign effectiveness.

Here's what will give you an edge

Know-how in supporting and enabling go-to-market strategies for new product launches through close collaboration with Product Marketing, Sales, Customer Success, etc.

Experience in driving key business metrics through customer cross-sell, up-sell, and retention engagement programs

Strategic initiator that doesn't wait around for instruction. You're not only proactive about completing your own work, but when you sense the need for a new focus that will benefit the organization -- you put a proposal together, talk to the team, and own it.

Experience with Salesforce, Marketo, Gainsight and 6sense technologies

Did we pique your interest?

If this sounds like the kind of job you would love in the kind of environment you would thrive in, please drop us a line -- we'd love to hear from you!

Don't meet every single requirement?

Studies have shown that women and ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we're dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role, but your experience doesn't align to every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or another role.

Compensation...(For CO postings)

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination, and which enable us to Achieve Together.' We communicate transparently about the structure of our compensation programs. In keeping with this approach, we're committed to delivering a competitive compensation and benefits package to all colleagues worldwide. Target compensation is determined by market location for each role.

The following information is provided in accordance with the Colorado Equal Pay Act. The general base salary target for this position in Colorado is $97.000 per year; however, the actual base salary offered may increase (or decrease) depending on the candidate's job-related knowledge, skills, and experience. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.

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  • Job Reference: 702678333-2
  • Date Posted: 2 September 2022
  • Recruiter: Conga
  • Location: Broomfield, Colorado
  • Salary: On Application