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Customer Service Executive (Inbound Call Center Agent)

Location
Singapore
Salary
$2,000 to $2,300 Per Month
Job Type
Permanent
Posted
8 Sep 2022

Remuneration Package:

  • Salary: from $2,000.00 to $2,300.00 per month after confirmation depending on experience (inclusive of basic salary and variable allowances)

Responsibilities:

  • Answer inbound calls and provide information pertaining to queries, complaints & feedback
  • Manage & resolve customer's complaints & feedback
  • First contact resolution of all cases handled
  • Project a positive and helpful attitude to external and internal customers
  • Ensure Standard Operating Procedure (SOP) is properly carried out

Requirements:

  • Minimum O Level
  • Proficient in relevant computer applications
  • Knowledge of Customer Service principles and practices
  • Relevant experience in Call Center for at least 12 months is REQUIRED
  • Good data entry and typing skills
  • Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is an added advantage
  • Singaporeans Only

Additional Information:

  • 5.5 working days (Mon-Fri: 9am to 6pm Sat: 9am to 1pm) 44 hours per week
  • Contact Centre environment
  • Working Location at Tampines (remotely for the time being due to Covid)
  • Training will be conducted at the office in Tampines St 92
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Details

  • Job Reference: 706855536-2
  • Date Posted: 8 September 2022
  • Recruiter: i-vic International Pte Ltd
  • Location: Singapore
  • Salary: $2,000 to $2,300 Per Month
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent