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Language Speaking Advisors (French, German or Dutch)

Location
Colchester, Essex
Salary
£21,195
Job Type
Permanent
Posted
7 Sep 2022

Time Appointments are proud to be working on behalf of a fantastic company based in Colchester. They are experts in their field and are currently on an incredible journey, with a mission to become the best in the business!

They are currently on the lookout for international speaking customer advisors. Your key responsibility will be to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high-quality customer service experience every time. You will respond to customer communications and queries via email, telephone, and live chat.

Key duties:

  • Managing customer queries via telephone, email, and live chat
  • Updating Customer orders
  • Checking and amending live orders were appropriate
  • Liaising with couriers via telephone and web regarding customer's deliveries delivering a first-rate customer service experience in all cases
  • Keeping emails up to date with a response time of 1 hour
  • Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
  • Carrying out any other ad hoc duties requested by your line manager to support the customer service function

Requirements:

  • To be proficient in one of the following: German, Dutch or French
  • Ability to communicate professionally via telephone and email
  • strong team player and flexibly regarding working hours
  • Affinity to sports nutrition and/or fitness is an advantage
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Details

  • Job Reference: 706199347-2
  • Date Posted: 7 September 2022
  • Recruiter: TIME Appointments Ltd
    TIME Appointments Ltd
  • Location: Colchester, Essex
  • Salary: £21,195
  • Sector: Consulting & Corporate Strategy
  • Job Type: Permanent