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Mortgage Underwriting Team Leader

Fleet, Hampshire
Job Type
7 Sep 2022

Job Title: Mortgage Underwriting Team Leader

Location: Fleet with Hybrid working 2 days a week after probation

Salary: Up to £45,000

Hours: Monday to Friday 9am-5pm


  • 11% non-contributory pension
  • Private healthcare,
  • Life assurance x4,
  • 25 days holiday,
  • 75% income protection
  • Discretionary bonus
  • Lots of staff perks and incentives

About the role of Mortgage Underwriting Team Leader

Reporting to the Operations Manager, you will be responsible for managing an underwriting team daily to ensure staff are trained and competent to deliver professional, efficient, and high standards of customer service to customers, intermediaries, valuers, and solicitors.

You will assist the Operations Manager to maximise team efficiency by assisting with team training and will ensure that targets and objectives are met whilst ensuring adherence to all policies and procedures

Responsibilities for the position of Mortgage Underwriting Team Leader

  • Directly manage a team of underwriters who have varying levels of experience and experience, including Trainee and Senior Underwriters
  • Work closely with other Team Leaders and report through to the Pre-Offer Operations Manager
  • Responsible for standard service and response times provided by the team
  • Responsible for recruitment, training, and development of own team
  • Maintain own caseload of work alongside managing a team
  • Ensure relevant documentation and information is checked for adherence to policy and criteria
  • Oversee and act as a referral point for own team on more complex cases
  • Plan, organise and control workload within the e team to ensure achievement of service standards
  • Motivate the team to maintain high morale
  • Monitor and manage team performance and discuss underlying trends with Pre-Offer Management team
  • Lead, coach and develop the team to manage performance conducting and documenting monthly performance reviews
  • Monitor individual's performance and ensure quality audits are carried out, providing feedback, and acting where needed
  • Recruitment and selection of own team members based on headcount and required skill sets
  • Develop staff and ensure required training and development is identified and prioritised
  • As a line manager, evaluate and challenge team performance and business practices against industry best practice

Experience required for the position of Mortgage Underwriting Team Leader

  • Current or previous mortgage mandated underwriting experience is essential
  • Proven technical knowledge and experience gained from working for a mortgage originator
  • Proven experience of mentoring and coaching new team members
  • Ability to communicate effectively at all levels
  • Excellent planning and organisational skills
  • CEMAP qualified or in the process of obtaining or a willingness to study

For more information regarding the role of Mortgage Underwriting Team Leader please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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  • Job Reference: 706201152-2
  • Date Posted: 7 September 2022
  • Recruiter: Stellar Select Limited
    Stellar Select Limited
  • Location: Fleet, Hampshire
  • Salary: £45,000
  • Sector: Sales & Marketing
  • Job Type: Permanent