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Query Resolution Clerk

Accrington, Lancashire
Job Type
8 Sep 2022
Query Resolution Clerk

Full Time (5 days in office)


Salary - Competitive + Benefits

About us

Now part of the Fraser Group, Studio Retail Ltd are one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App. And and websites.

Our product range is huge, with over 60,000 different products covering clothing & footwear, electrical, household, textile, bedding, furniture, nursery products, gifts and greeting cards.

We employ over 1500 colleagues in a wide variety of roles, many of whom have seen their careers grow with us. Our colleagues say they work here because of our people and customers, and we offer everyone the opportunity to develop and progress.

Our customers are at the heart of everything that we do. We're currently undertaking a digital transformation program that will deliver the best service to our customers and our colleagues, to make us the leading online value retailer in the UK.

About the Opportunity

Our Finance & Accountancy team are at the heart of the business, they are leading the development of a high-performance culture and making Studio Retail Limited a great place to work. This is a great opportunity for someone who wants to join a business whose going through significant transformation.

What will you be accountable for?

Overseeing and organising workflows, ensuring that purchase ledger processes are adhered to
Work with the Senior Query Resolution Clerk resolving issues within the SLA's and putting fixes in place to avoid re occurrence of issues
Processing stock, direct dispatch, providing guidance, escalation point and invoice query support to Purchase Ledger clerks
Monitoring, raising, and processing debit notes and returns to manufacturers

Who are we looking for?

Working knowledge of Finance practices and/or Accounts Payable
Excellent communication skills, able to interact with those of all levels
Good numeracy and literacy skills
Ability to deliver in a fast-paced environment
Self-motivated with the ability to work as part of a wider team
Excel skill to produce weekly reports, pivot, and macro skills
Knowledge of dealing with RTMs
Confident and resilient
Able to organise own workload and to reprioritise at short notice to meet deadlines
High customer focused
Able to investigate issues thoroughly to get to the root of problems
Strong query resolution skills
Ability to deliver a range of tasks, simultaneously
High attention to detail
Report writing skills
Ability to work within structured policies and processes
Methodical and organised
IT literate

Why Studio Retail?

We have many experienced colleagues who'll tell you they love working at Studio because of the people and the opportunities to develop. It's a fast-paced environment and the offices have a friendly and informal feel to them, no suits required to do a great job here!
This role requires working in the office 5 days per week, so please ensure that you can get to and from our offices in Accrington and are happy to commute,
We offer a great benefits package including flexible working hours and free parking and would love to hear from you if you think we could be the right company for you.

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  • Job Reference: 706796986-2
  • Date Posted: 8 September 2022
  • Recruiter: Studio Retail Ltd
  • Location: Accrington, Lancashire
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent