This is an opportunity for a HR professional who has a solid understanding of the employee lifecycle and has previous experience in providing advice and guidance to managers across a range of queries. Ideally, we are looking for someone who has previously supervised/mentored staff (this doesn't have to be within a HR capacity) You will be joining a HR Shared Service Centre that is expanding due to a new HR structure. The HR SSC team will be responsible for ensuring a professional and effective service is provided to all employees and managers who need support with advice and guidance relating to the employee lifecycle. This will require you to have a strong knowledge of UK employment law as well as being able to quickly grasp the companies HR policies and processes.As a Senior HR Coordinator, you will ensure the HR operations team are meeting SLA's required, that they are providing an excellent level of customer service to employees and managers and will also triage incoming queries out to the team based on experience and HR capabilities. You will the the point of escalation for any query that the HR Administrators and HR Coordinators may not be able to resolve and you will then work closely with HR Business partners to highlight when interventions may be required. Whilst this role doesn't have any direct reports, you will take on some supervisory/team leader responsibilities. Our client is open to considering those who have not yet supervised HR staff but who have previous supervisory experience perhaps earlier in your career. However, it is essential that you have worked within a HR function previously and are confident in your ability to resolve queries.