Service Desk Team LeadLichfield - Remote with occasional travel to office (once a month)£35,000 - £40,000 + Training, Pension, Life Assurance, HolidayThis is a fantastic opportunity for a motivated Service Desk Team Lead to join a leading UK care provider in a highly varied and technical role.The business is a well-known and respected organisation that provides a niche support service to people with learning or physical disabilities. They are currently undergoing a large IT Transformation project and are looking to add to their Software team.In this role you will be responsible for ownership of the companies ITSM, Service Desk target setting and monitoring, producing reports on effectiveness of the Service Desk and production of standard operating procedures.The ideal candidate will have experience working in a similar role including leading and mentoring a team of Service Desk Analysts. You will be experienced with SLA attainment and adherence, planning and distributing workloads and creating and maintaining documentation of IT services and operations.This is an excellent opportunity for an experienced Service Desk Team Lead looking for a highly varied and technical position offering great opportunities for training and progression.The Role: Ownership of the companies ITSM Service Desk target setting and monitoring Production of standard operating procedures Remote role with occasional travel to office - once a monthThe Person: Experience working in a similar role including leading and mentoring a team of Service Desk Analysts Experienced on SLA attainment and adherence Knowledge on creating and maintaining documentation of IT services and operations Must be able to commute to Lichfield on occasionReference Number: BBBH160881To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.