What you'll be doing
As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience.
You'll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You'll also support your manager to maximise revenue through proactive product sales and careful treatment diary management.
You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.
What you'll need?
To be well presented, confident and have natural people skills;
To be tech savvy with the ability to manage bookings within our 'prem spa' booking engine;
Ideally, you will have direct experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests;
The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.
What's in it for you?
Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employee's receive an individual learning pathway with an opportunity to Grow with Eden' for professional and personal development, alongside being coached and mentored by some of the best in the industry.
If progression isn't your thing, that's fine too, we would still be interested in finding out more about you.
Minimum gratuities of £ per annum
Perks of Eden:
We recognise the importance of work life balance and so offer an enhanced annual leave entitlement of 31 days annual leave entitlement, rising to 33 days with service;
Stay & Dine - £50 BB per room 50% off food & 25% off drinks
Spa & Shop - Discounted products and treatments;
Relais & Chateaux, Small Luxury Hotels of the World and Pride of Britain Hotels - discounted stays - both UK and international;
Merlin Entertainment discount, including Warwick Castle, London Dungeon, Alton Towers and more!
Use of our gym facilities; and golf facilities.
And we care about the health and wellbeing of our teams, so you will get access to a confidential Employee Assistance Programme, Hospitality Action;